FEES AND PAYMENT
Kew General Practice is a private billing practice. A reduced fee may be offered for full pension card holders. Repatriation/Veterans’ affairs patients are bulk billed at all times.
Childhood, influenza, and pneumonia immunisations can be given by our nursing staff with no out-of-pocket cost (although there may be a charge for the vaccines if you are not covered by the government immunisation schedules).
Payment is requested at the time of consultation, otherwise an administration fee of $5.00 may apply. If you take an account we request payment within 14 days. Please note that a non attendance fee of $40.00 or $60.00 (depending on consultation length) may apply if 24 hours notice is not given prior to an appointment.
Payment can be made via credit card, cash, EFTPOS, direct deposit or online via AutoMed. Wherever possible, we will submit your Medicare claims on your behalf.
Please note that car park and telephone consultations incur a fee.
New System for Invoice Delivery
Please note that Kew General Practice now utilises a feature within AutoMed to send invoices to patients via text messages. An SMS is sent to all patients who have a mobile number registered with the Practice and contains a link to current and/or overdue accounts. When you click on the link, you will be asked to verify your identity by inputting your date of birth. You will then be able to view your invoice and pay online. Alternatively, you are always welcome to pay via direct deposit (banking details are on invoices), over the phone with your credit card or in person at the Practice.
Please be reassured that these texts are legitimate and they will ALWAYS come from the same mobile number –
0447 489 201.
This is the same number that will send you appointment reminders, clinical recalls and Medicare benefit assignment notifications for bulk billed telephone consultations. We encourage you to add this mobile number to your phone contacts as “Kew GP Notification” so you can identify and feel confident that the texts are coming from Kew General Practice.
If you have any concerns, please do not hesitate to talk with one of our staff members.
Please note that the following fees came into effect as of 1 March 2024.
Standard Telephone appointment
Medicare rebate = $42.85**
Monday – Friday (8:30am – 6pm): $95.00
After hours (Monday – Friday after 6pm or on weekends): $105.00
** Please note that no Medicare rebate for telephone consultations is applicable for patients who have not had a face to face consultation in the Practice within the last 12 months.
Standard appointment (5-15 minutes)
Monday – Friday (8:30am – 6pm): $95.00
After hours (Monday – Friday after 6pm or on weekends): $105.00
Medicare rebate = $42.85
Long appointment (15-30 minutes)
Monday – Friday (8:30am – 6pm): $150.00
After hours (Monday – Friday after 6pm or on weekends): $160.00
Medicare rebate = $82.90
Non Attendance
Medicare rebate = $0.00
Standard Appointment $40.00
Long Appointment $60.00
Workcover Visits
Please be aware that patients seeing their doctor for new Workcover claims will be responsible for the full payment of their consultation fee. Once the fee is paid in full to our Practice, the patient will be issued with a receipt and will then be required to liaise with their employer or insurer to obtain their scheduled Workcover rebate.
Patients who already have existing Workcover claims will continue to have their accounts sent directly to their insurer for payment as has been done to date.
Please note that accounts submitted to Workcover for reimbursement, cannot also be transmitted to Medicare and do not attract a Medicare reimbursement.
Our doctors do their best to run on time for appointments but sometimes unexpected issues come up. You can do your bit to help by booking a long appointment if you have an issue that is complex or may take more time. If you have three or more simple issues that you wish to discuss with the doctor, this will also require a long appointment.
Please note that different fees will apply for other services such as care planning and procedures. A full list of fees is available at reception.